FAQS

Every wig showcased on our website is meticulously made from 100% real human hair, delivering unparalleled fullness and density that exceed industry benchmarks.

A 13x6 lace front wig is a premium wig design that offers a 13-inch by 6-inch lace frontal area. This innovative construction provides a wider and more natural hairline, allowing for versatile parting styles—middle part, side part, or even a deep side part. The extended lace area ensures a seamless blend with your scalp, making it perfect for those seeking a realistic and undetectable look. Additionally, the 13x6 lace front wig is known for its durability and comfort, making it a favorite among wig enthusiasts.

A real human hair wig typically lasts 1 to 3 years, depending on how you use and care for it. With proper maintenance, it can last even longer. Human hair wigs are more durable and cost-efficient than synthetic wigs, offering a natural look, heat-styling options, and less tangling. While the initial investment may be a little higher, their quality and longevity make them a worthwhile investment.

1. Check the texture: human hair feels natural, synthetic feels coarse;

2. Test heat resistance: human hair can be styled with heat, synthetic melts, or do a burn test: human hair turns to ash, synthetic melts.

Human hair also has a natural shine, tangles less, and is more expensive.

We accept ​credit and debit cards, PayPal, and PayPal’s “Pay Later” option. To ensure the highest level of security, all card payments are securely processed through PayPal, protecting your information at every step.

Yes, we support installment payments through ​PayPal's "Pay Later" service.

**However, availability depends on:**​

1. ​Your PayPal account country​ (currently supported in the US, UK, Germany, etc.).
2. ​Your credit approval​ by PayPal (a quick check during checkout).
3. ​Order amount​ (e.g., US customers need orders between 30−1,500).

1. ​Check website promotions​ for ongoing deals.
2. ​Subscribe to emails​ for exclusive discounts.
3. ​Follow our social media​ for flash codes.

After placing your order, you’ll receive a confirmation email with your order details. The production of your wig usually takes 2-5 days, depending on the wig color and whether it requires additional styling (e.g., curling). Once your order is ready and dispatched, we’ll send another email with the tracking number. You can use this number to check the delivery status on the carrier’s official website.

We use ​DHL, FedEx, and UPS​ for all our shipments. We’ll provide a tracking number once your order is dispatched so you can monitor its delivery status in real time.

Due to logistical limitations, we cannot deliver to P.O. Boxes or military addresses (APO/FPO).

We offer ​free shipping worldwide​ on all orders.

Yes! Returns/exchanges are accepted within ​14 days​ of delivery, provided the product is ​unused, with no trimmed hair or altered lace. Contact us at service@musecrownhair.com to start the process.

1. ​Contact us within 14 days​ of receiving your wig. Email ​service@musecrownhair.com with your reason for return/exchange and attach relevant photos.
2. We’ll process your request within ​1 business day​ and provide a return address.
3. Ship the wig back to the provided address, ​include your order number, and email the tracking number to ​service@musecrownhair.com

The frequency of washing your human hair wig depends on how often you wear it and your lifestyle. Generally, we recommend washing it ​every 7-10 wears​ or ​every 2-3 weeks​ if worn daily.

If you use styling products or sweat heavily, you may need to wash it more frequently. Always use a gentle, sulfate-free shampoo and conditioner specifically designed for human hair wigs to maintain its softness and longevity. After washing, allow the wig to air dry on a wig stand to preserve its shape and texture.

Yes, you can use heat-styling tools on human hair wigs, but it’s important to do so with care. To protect the hair and maintain its quality, we recommend using heat tools at a temperature ​no higher than 200°C (392°F). Excessive heat can damage the hair fibers and shorten the lifespan of your wig.

Before styling, always apply a heat protectant spray to minimize damage and keep the hair smooth and shiny. Additionally, avoid prolonged exposure to heat and use tools with adjustable temperature settings for better control. For best results, style your wig while it’s on a wig stand to ensure even heat distribution and prevent tangling.